#problem-solving

The fixer and host of hospitality — anticipating and fulfilling guests' needs and desires, from the routine to the seemingly impossible, with resourcefulness, insider knowledge, and grace.

Reasons up from irreducible truths instead of by analogy — decomposing a problem to fundamentals and rebuilding, to escape inherited assumptions about how things must be done.

Thinks hypothesis-first and MECE, reframing the stated problem into the real one and driving every fact to a 'so what' the client can actually execute.